Premium Service Advisor & Customer Concierge

Fields BMW Lakeland; Lakeland (FL); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) plan

Paid time off

Paid training

Employee vehicle purchase plan

Health and wellness programs

Saturday lunches

Product/service discounts

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail, restaurant industry or hospitality, and offer a family atmosphere with opportunities for growth and internal

Formación

• Organized and personable approach to customer service.
• Ability to manage others and coordinate teams.
• Strong time management and multi-tasking skills.
• Excellent communication with customers and team members.
• Professional, well-groomed appearance and professional demeanor.
• Clean driving record in line with dealership guidelines.
• Willingness to undergo a pre-employment background check.

Responsabilidades

• Oversee flow of Drive Lane and ensure prompt, courteous service for customers.
• Own the customer's experience by completing assigned tasks to leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily technician time is allocated to service customers efficiently.
• Distribute work between technicians to optimize service delivery.

Conocimientos

Organized

People management

Time management

Communication

Professional appearance

Driving record

Background check

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail, restaurant industry or hospitality, and offer a family atmosphere with opportunities for growth and internal