Service Concierge & Customer Experience Lead

Orlando MINI; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group is seeking a Service Advisor in Glenview, IL who will own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to schedule and communicate effectively.

The role focuses on delivering top-tier service and maintaining customer satisfaction. Responsibilities include managing drive-lane flow, ownership of customer experience, and ensuring technicians' time is efficiently allocated.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Driving record meeting dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane, ensuring prompt, courteous service for customers.
• Take ownership of the customer's experience by handling assignments that leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People management

Time management

Communication

Professional appearance

Driving record ok

Background check ok

Job description

Fields Auto Group is seeking a Service Advisor in Glenview, IL who will own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to schedule and communicate effectively.

The role focuses on delivering top-tier service and maintaining customer satisfaction. Responsibilities include managing drive-lane flow, ownership of customer experience, and ensuring technicians' time is efficiently allocated.