Auto Service Concierge — Customer Experience Expert

Jeff D'Ambrosio Auto Group; Downingtown (Chester County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase program

Family owned

Job security

Health & wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Jeff D'Ambrosio Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact for customers, greeting them on the drive line and guiding them through the repair process.

The role welcomes candidates from customer service backgrounds in various industries and offers growth within a family-owned dealership. Responsibilities include managing the flow of the drive lane, taking ownership of the customer experience, providing

Qualifications

• Organized and friendly demeanor is essential.
• Time management skills are required to handle flow in the service lane.
• Excellent communication with customers to convey service steps clearly.
• Professional appearance expected for customer-facing role.
• Clean driving record is required for the role.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is efficiently allocated to service customers.

Skills

Organized

Friendly personality

Time management

Excellent communication

Professional appearance

Clean driving record

Job description

Jeff D'Ambrosio Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact for customers, greeting them on the drive line and guiding them through the repair process.

The role welcomes candidates from customer service backgrounds in various industries and offers growth within a family-owned dealership. Responsibilities include managing the flow of the drive lane, taking ownership of the customer experience, providing