Service Concierge: Chief Customer Care Advocate

kozmetickesluzby.vecnakraska.sk - Jobboard; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Victory Automotive Group in San Francisco is seeking a Service Concierge to manage customer interactions in a large-volume dealership. The role aims to promote customer loyalty by managing customer experience and facilitating satisfaction before, during, and after service visits.

The ideal candidate should have a strong sales aptitude and excellent communication skills. Responsibilities include managing customer follow-ups, adjusting transactions, and bridging gaps between teams to ensure high service standards.

Qualifications

• Experience in a large-volume dealership is preferred.
• Some supervisory or management experience required.

Responsibilities

• Manages customer experience to ensure highest satisfaction.
• Maintains strong communication with customers.
• Develops action plans to rectify customer issues.

Skills

Sales aptitude

Excellent communication

Interpersonal skills

Job description

Victory Automotive Group in San Francisco is seeking a Service Concierge to manage customer interactions in a large-volume dealership. The role aims to promote customer loyalty by managing customer experience and facilitating satisfaction before, during, and after service visits.

The ideal candidate should have a strong sales aptitude and excellent communication skills. Responsibilities include managing customer follow-ups, adjusting transactions, and bridging gaps between teams to ensure high service standards.