Automotive Service Concierge: Customer Care Champion

Ocean Honda Milford; Milford (CT); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Zusammenfassung

Victory Automotive Group in Milford, CT is seeking a Service Concierge to act as the Chief Customer Care Advocate across our large-volume dealership network. You will guide customers through the service and sales touchpoints, ensuring a seamless, high‑quality experience from first contact to follow-up.

The role requires excellent communication, a sales mindset, and the ability to partner with service, sales, and management teams.

Qualifikationen

• High school diploma or GED required.
• Proven interpersonal and communication skills.
• Strong sales aptitude and customer service focus.
• Ability to analyze performance metrics and trends.
• Professional appearance and dependability.
• Experience in a large-volume dealership is a plus.

Aufgaben

• Manage customer experience and adjust to maximize satisfaction.
• Maintain strong communication with customers before, during and after a sale or service visit.
• Maintain a follow-up system to encourage repeat and referral business.
• Develop action plans to rectify problems between the customer and the applicable department.
• Attend department meetings and share customer experience feedback.
• Provide back-up support to ensure seamless customer experience.
• Perform other duties as assigned.

Kenntnisse

Customer experience mindset

Strong communication

Interpersonal skills

Sales aptitude

Problem solving

Time management

Ausbildung

High school diploma or GED

Tools

elead CRM

Reynolds & Reynolds

Jobbeschreibung

Victory Automotive Group in Milford, CT is seeking a Service Concierge to act as the Chief Customer Care Advocate across our large-volume dealership network. You will guide customers through the service and sales touchpoints, ensuring a seamless, high‑quality experience from first contact to follow-up.

The role requires excellent communication, a sales mindset, and the ability to partner with service, sales, and management teams.