Service Concierge at San Francisco Honda Acura San Francisco, CA

kozmetickesluzby.vecnakraska.sk - Jobboard; San Francisco (CA); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Victory Automotive Group in San Francisco is seeking a Service Concierge to manage customer interactions in a large-volume dealership. The role aims to promote customer loyalty by managing customer experience and facilitating satisfaction before, during, and after service visits.

The ideal candidate should have a strong sales aptitude and excellent communication skills. Responsibilities include managing customer follow-ups, adjusting transactions, and bridging gaps between teams to ensure high service standards.

Qualifications

• Experience in a large-volume dealership is preferred.
• Some supervisory or management experience required.

Responsabilités

• Manages customer experience to ensure highest satisfaction.
• Maintains strong communication with customers.
• Develops action plans to rectify customer issues.

Connaissances

Sales aptitude

Excellent communication

Interpersonal skills

Description du poste

Service Concierge job at San Francisco Honda Acura. San Francisco, CA.

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. They will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. They will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards.

The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. They must have a strong sales aptitude, excellent communication, and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
• Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
• Maintains a solid customer follow-up system to encourage repeat and referral business.
• Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
• Attend department meetings and share feedback as it pertains to customer experience.
• Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
• Performs other duties as assigned.