Auto Service Concierge - Elevate Customer Experience

San Francisco Honda; San Francisco (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking a Service Concierge to lead customer service initiatives across our dealership network in San Francisco. The role focuses on acting as the Chief Customer Care Advocate, guiding customers from first contact through post-visit follow-ups to ensure top-tier experience and retention.

The ideal candidate will have experience in a large-volume automotive environment, strong communication and sales aptitude, and the ability to coordinate between customers and

Qualifications

• Experience in a large-volume dealership setting.
• Strong communication and interpersonal skills.
• Ability to coordinate with multiple departments.
• Customer-focused with retention mindset.

Responsibilities

• Manage customer experience and adjust to maximize satisfaction.
• Maintain communication before, during and after a sale or service visit.
• Maintain a follow-up system to encourage repeat and referral business.
• Develop action plans to rectify problems and liaise between customer and department.
• Attend department meetings and share customer-experience feedback.
• Provide back-up support to ensure seamless customer experience.
• Perform other duties as assigned.

Skills

Interpersonal skills

Excellent communication

Sales aptitude

Organizational skills

Time management

Education

High school diploma or GED

Tools

Elead CRM

Reynolds & Reynolds

Microsoft Office

Job description

Victory Automotive Group is seeking a Service Concierge to lead customer service initiatives across our dealership network in San Francisco. The role focuses on acting as the Chief Customer Care Advocate, guiding customers from first contact through post-visit follow-ups to ensure top-tier experience and retention.

The ideal candidate will have experience in a large-volume automotive environment, strong communication and sales aptitude, and the ability to coordinate between customers and