Service Clerk/Writer

Empire MG Inc.; Greenwood (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Empire MG Inc. is seeking a Service Department Administrative Assistant to support the Service Manager by maintaining accurate records and timely reports for daily operations. The role involves handling inquiries, opening and tracking work orders, and keeping the service library updated with manuals, bulletins, and other materials.

Applicants should have basic accounting knowledge and proficiency with Microsoft Office. A high school diploma or equivalent experience is required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use desktop applications such as Microsoft Office and the Internet.
• Knowledge of office procedures.
• High School Diploma or equivalent work experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Skills

Basic accounting

Office procedures

Mechanical/technical terms

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience