Service Writer

Ag-Pro Companies; Brunswick (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with matching

Drug Free Workplace

Equal Opportunity Employer

Job summary

Ag-Pro Companies is seeking an organized service department support assistant to help maintain accurate, on‑time reports and records for the dealership's service operations.

You will handle inquiries, open and track work orders, and keep manuals, files, and customer profiles up to date while supporting the Service Manager and technicians.

Qualifications

• High School Diploma or equivalent required.
• Basic accounting knowledge is required.
• Familiarity with Microsoft Office and internet usage.
• Knowledge of office procedures is expected.
• General understanding of mechanical/technical terms preferred.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager and track until closed and invoiced.
• Maintain the service library with current documents and manuals.
• Keep Service Department filing and records organized.
• Update customer profiles using work order information.
• Prepare replacement orders for accessories and supplies.
• Assist in producing service technician efficiency reports.
• Process warranty and/or product improvement claims including charges and follow-up.
• Perform other duties as assigned.

Skills

Basic accounting knowledge

Office procedures

Mechanical/technical terms

Internet usage

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.