Service Champion/ food champion

JAI Restaurant Group; Jonesboro (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

JAI Restaurant Group in Jonesboro, GA is hiring a Shift Lead to support the Restaurant General Manager by overseeing shifts and maintaining high Taco Bell standards. The role involves solving customer complaints, providing feedback to team members, and ensuring a safe work environment. Candidates should have strong problem-solving skills and a commitment to service excellence. This position is essential for delivering quality food and an enjoyable customer experience.

Qualifications

• Ability to solve customer complaints quickly and effectively.
• Skilled in providing constructive feedback to team members.
• Open and honest communication with management.

Responsibilities

• Ensure team members complete assigned duties.
• Serve safe and quality food in a friendly manner.
• Maintain a safe workplace for team members and customers.

Job description

Shift Lead

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Your key responsibilities include ensuring team members complete assigned duties, serve safe, quality food in a friendly manner, and maintaining a safe workplace for team members and customers.

Shift Lead Behaviors

• Solving customer complaints quickly and with a smile.
• Providing feedback to team members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.