SHIFT LEAD

JAI Taco Atlanta; Lithonia (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

A Taco Bell franchisee in Lithonia, Georgia, seeks a Shift Lead to support the Restaurant General Manager. The ideal candidate will oversee shifts, manage team performance, and ensure customer satisfaction. Responsibilities include resolving complaints, providing team feedback, and upholding restaurant safety protocols. This role requires strong leadership and communication skills as well as a focus on maintaining Taco Bell standards.

Qualifications

• Ability to solve customer complaints quickly and positively.
• Skill in providing constructive feedback to team members.
• Strong communication with management and team members.

Responsibilities

• Assist the Restaurant General Manager in running shifts.
• Ensure team members complete assigned duties safely.
• Guarantee a positive customer experience.
• Communicate clearly with Restaurant Management and follow policies on cash, security, inventory and labor.

Skills

Customer service skills

Problem-solving skills

Team leadership

Communication

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.