SHIFT LEAD

JAI Taco Atlanta; Snellville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

A Taco Bell franchise in Snellville, Georgia is looking for a Shift Lead to support the Restaurant General Manager and oversee effective work shifts. This role involves ensuring Team Members complete their responsibilities, maintaining safety standards, and providing exceptional customer service. The Shift Lead is expected to solve complaints promptly, guide team members positively, and uphold restaurant policies. The position offers an opportunity to grow in a dynamic environment while ensuring a friendly and efficient customer experience.

Qualifications

• Ability to solve customer complaints quickly and effectively.
• Willingness to provide constructive feedback to Team Members.
• Strong communication skills with the Restaurant Management team.

Responsibilities

• Support the Restaurant General Manager by running effective shifts.
• Ensure Team Members complete all assigned duties.
• Maintain a safe and friendly work environment.
• Demonstrate ownership, guide others, and respond to issues promptly while adhering to cash, security, inventory and labor policies.

Skills

Problem-solving

Customer service

Team leadership

Communication

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.