SHIFT LEAD

JAI Taco Atlanta; Riverdale Park (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

A Taco Bell franchise in Riverdale Park, MD is seeking a Shift Lead to assist the Restaurant General Manager in ensuring smooth operations. Responsibilities include helping team members fulfill their duties, managing customer complaints, and maintaining safety and food quality standards. This role is essential for creating a positive Work environment for both the team and customers, with a focus on effective communication and problem-solving skills.

Qualifications

• Ability to manage customer complaints effectively and maintain a positive atmosphere.
• Willingness to provide constructive feedback to team members.
• Open and honest communication with restaurant management.

Responsibilities

• Run shifts effectively while adhering to Taco Bell standards.
• Ensure team members fulfill their assigned duties.
• Guarantee the restaurant is a safe environment for staff and customers.

Skills

Customer service skills

Team communication

Problem-solving

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.