Service Champion/ food champion

JAI Taco Atlanta; Jonesboro (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A Taco Bell franchisee in Jonesboro, GA is looking for a dedicated Shift Lead to support the General Manager in overseeing operations. The role involves managing work shifts, ensuring food quality, and addressing customer complaints with a positive approach. As a Shift Lead, you will play a critical role in maintaining a safe environment and guiding team members to meet Taco Bell standards. This position offers an opportunity to develop leadership and operational skills in a dynamic fast-food setting.

Qualifications

• Experience in customer service and handling complaints.
• Ability to provide feedback to team members positively.
• Strong communication skills with management.

Responsibilities

• Support the Restaurant General Manager by managing shifts.
• Ensure team members complete assigned duties.
• Maintain a safe environment for team and customers.

Skills

Customer service

Problem-solving

Positive communication

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.