Service Center Support Specialist

FedEx Freight; Houston (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

FedEx Freight in Houston, TX is seeking an entry-level Administrative Clerk to support the service center with customer-focused duties and freight documentation processing. You will handle phones, data entry, filing, and scheduling while ensuring accuracy and timely communication with drivers and customers.

This role emphasizes teamwork, reliability, and adherence to FedEx policies in a fast-paced dock environment. Starting pay is $20.20 per hour with evening shifts.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up and delivery needs, problem resolution, updating systems to meet customer requirements, selling services and providing potential sales leads.
• Enter freight shipment information into computer systems, including status updates and billing equivalents.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and/or fax with inquiries including tracing shipments, rate quotes, tariff discrepancies, billing questions, etc.
• Make freight delivery appointments as required.
• Review drivers’ Hours-of-Service logs for accuracy; report discrepancies to leadership.
• Assist city operations with driver check-ins and related documentation.
• Communicate with sales, operations and other centers to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws/regulations and company policies.
• Perform other duties as required.

Skills

Phone skills

Interpersonal skills

Time management

Multitasking

Written communication

Verbal communication

PC experience

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Fax machine

Copier

Scanner

Job description

FedEx Freight in Houston, TX is seeking an entry-level Administrative Clerk to support the service center with customer-focused duties and freight documentation processing. You will handle phones, data entry, filing, and scheduling while ensuring accuracy and timely communication with drivers and customers.

This role emphasizes teamwork, reliability, and adherence to FedEx policies in a fast-paced dock environment. Starting pay is $20.20 per hour with evening shifts.