Freight Center Operations Specialist

FedEx Freight; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

FedEx Freight Houston is seeking an organized administrative support specialist to assist customers, process freight documentation, and support daily service-center operations. You will handle calls, resolve routine questions, enter shipment data, and coordinate pick-ups and deliveries in a fast-paced environment.

This role requires strong communication, basic math, and computer skills, with experience in clerical tasks and customer service.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.

Responsibilities

• Perform administrative/clerical functions: filing, copying, imaging, answering phones, data entry, mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and rate quotes.
• Enter freight shipment information into computer systems and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone/email/fax with inquiries (tracking, billing, etc.).
• Schedule freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and documentation.
• Coordinate with sales/operations/service centers to meet customer needs and resolve issues.
• Reconcile cash/checks and prepare deposits/COD remittance as required.
• Comply with laws and company policies; perform other duties as required.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Time management

Multitasking

Organizational skills

Teamwork

Education

High school diploma or GED

Tools

Office equipment

Job description

FedEx Freight Houston is seeking an organized administrative support specialist to assist customers, process freight documentation, and support daily service-center operations. You will handle calls, resolve routine questions, enter shipment data, and coordinate pick-ups and deliveries in a fast-paced environment.

This role requires strong communication, basic math, and computer skills, with experience in clerical tasks and customer service.