Assistant Service Manager - EV Center Leader & CX

Lucid Motors; California (MO); On-site; USD 114,000 - 157,000; Full time

Job summary

Lucid Motors in the United States is seeking an Assistant Service Manager to support the Service Manager in daily operations at the Lucid Service Center, effectively leading advisors, technicians, service assistants and parts staff to deliver outstanding customer experiences.

The successful candidate will demonstrate 5+ years of automotive service leadership, mentor a high-performing team, monitor workflow and KPI performance, and drive continuous improvement while ensuring compliance and timely

Qualifications

• Minimum 5 years varied automotive service experience including KPI management.
• Experience managing a team of technicians.
• Excellent collaboration, motivation, and leadership.
• Verifiable track record of excellence in Customer Service.
• Willingness to assist on repairs on an as needed basis.
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills.
• Assist in building a world-class team from the ground up.
• Ability to travel on an as-needed basis.
• Willingness to complete Lucid provided CPR training post hire.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Skills

Leadership

Customer service

Team management

Communication skills

Travel flexibility

CPR training post hire

Education

AA/BS in Automotive Technology or Business Management

Tools

HV systems

LV systems

EV powertrains

Job description

Lucid Motors in the United States is seeking an Assistant Service Manager to support the Service Manager in daily operations at the Lucid Service Center, effectively leading advisors, technicians, service assistants and parts staff to deliver outstanding customer experiences.

The successful candidate will demonstrate 5+ years of automotive service leadership, mentor a high-performing team, monitor workflow and KPI performance, and drive continuous improvement while ensuring compliance and timely