Service Center Supervisor: Lead Team, Elevate CX

Lucid Motors; Rutherford (NJ); On-site; USD 97,700 - 134,310; Full time

Job summary

Lucid Motors seeks a Supervisor, Service Center to support the service manager in daily operations, leading a team of advisors, technicians, and staff. You will ensure detailed work orders and smooth workflow to deliver outstanding customer experience.

This role requires automotive service experience, learning agility, and a drive to grow into management, with strong communication and willingness to travel as needed. Lucid offers comprehensive benefits and growth opportunities.

Qualifications

• Automotive service experience with KPI awareness (CSI, Repair Time).
• Willingness to grow into management; learn and improve processes.
• Curiosity to review and change workflows; strong collaboration.

Responsibilities

• Manage service team day-to-day operations and customer interactions.
• Evaluate team performance and provide feedback for results.
• Assist in training and development of service staff; ensure timely work orders.
• Support scheduling, training, and adherence to industry standards.

Skills

Learning agility

Willingness to take on more respons

Self-starter

Collaborate and lead

Customer service excellence

Travel as needed

Strong communication

Education

AA/BS in Automotive Technology or Business Management

ASE Certifications

Tools

HV systems

LV systems

EV powertrains

Microsoft Office

DMS software

Job description

Lucid Motors seeks a Supervisor, Service Center to support the service manager in daily operations, leading a team of advisors, technicians, and staff. You will ensure detailed work orders and smooth workflow to deliver outstanding customer experience.

This role requires automotive service experience, learning agility, and a drive to grow into management, with strong communication and willingness to travel as needed. Lucid offers comprehensive benefits and growth opportunities.