EV Service Center Supervisor - Lead & Elevate Tech Teams

Lucid Motors; New York (NY); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Lucid Motors is seeking a Supervisor, Service Center to lead the day-to-day activities of the Lucid Service Center. You will guide a team of advisors, technicians, and staff to deliver exceptional customer experiences and drive continuous improvements across service operations.

The role emphasizes hands-on leadership, developing team capabilities, and ensuring timely, quality work orders with strong collaboration with HR and other teams.

Qualifications

• Automotive service experience including understanding KPI’s such as CSI, Repair Completion Time, Days Down, PDI Completion/Turnaround time.
• Learning agility and willingness to take on more responsibility to learn and develop into management.
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Ability to analyze and interpret internal reports.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs.
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results.
• Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner.
• Support, implement and provide follow-up for all training.
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time.
• Perform quality control checks on vehicles once repairs have been completed.

Skills

Learning agility

Customer Service

Team leadership

Process improvement

Education

AA/BS in Automotive Technology or Business Management, or equivalent

Tools

DMS software

Microsoft Office

Job description

Lucid Motors is seeking a Supervisor, Service Center to lead the day-to-day activities of the Lucid Service Center. You will guide a team of advisors, technicians, and staff to deliver exceptional customer experiences and drive continuous improvements across service operations.

The role emphasizes hands-on leadership, developing team capabilities, and ensuring timely, quality work orders with strong collaboration with HR and other teams.