Service Center Lead: Elevate Customer Experience

Socket.dev; Rutherford (NJ); On-site; USD 97,700 - 134,310; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Equity program

Job summary

Lucid Motors is seeking a Supervisor, Service Center to lead the day-to-day operations of the Lucid Service Center. You will mentor advisors, technicians and staff, ensure detailed work orders, and drive top-tier customer experience.

The role emphasizes frontend customer interactions and backend technical support, with a path toward management and process improvements in a fast-moving environment.

Qualifications

• Automotive service experience or related field.
• Strong leadership and people development skills.
• Proven ability to improve customer satisfaction and service quality.

Responsibilities

• Lead, coach and develop service advisors, technicians and staff.
• Monitor service metrics and ensure timely repairs and customer communication.
• Oversee scheduling, timecards and workflow to optimize operations.
• Collaborate with HR on staffing and training initiatives.
• Maintain compliance with industry standards and company policies.

Skills

Leadership

Customer service

Learning agility

Communication

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

Lucid Motors is seeking a Supervisor, Service Center to lead the day-to-day operations of the Lucid Service Center. You will mentor advisors, technicians and staff, ensure detailed work orders, and drive top-tier customer experience.

The role emphasizes frontend customer interactions and backend technical support, with a path toward management and process improvements in a fast-moving environment.