EV Service Center Lead — Drive Team & Customer Experience

Lucid Motors; Hayward (CA); On-site; USD 125,000 - 172,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Job summary

Lucid Motors is seeking an Assistant Service Manager to support the service manager at the Lucid Service Center in Hayward. You will lead a team of service advisors, technicians and staff, ensure service orders are accurate, and drive a superior customer experience through effective supervision and training.

Ideal candidates have 5+ years in automotive service, proven team leadership, strong communication, and the ability to manage KPIs, schedules, and performance in a fast-moving environment

Qualifications

• Minimum 5 years varied automotive service experience including measuring and holding team accountable for KPI’s (CSI, Repair Completion Time, Days Down, PDI Completion/Turnaround)

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: continually evaluate the performance of each employee and provide feedback to drive results
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line relationships
• Manage timecards and schedules for service center team members
• Address client concerns or complaints quickly and professionally
• Delegate and direct all service tasks as directed by service manager
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed

Skills

Automotive service experience

Team management

Customer service

Communication skills

Training and development

MS Office / basic computer apps

DMS software

Driver's license

CPR training

Education

AA/BS in Automotive Technology or Business Management

Equivalent work experience

Tools

Job description

Lucid Motors is seeking an Assistant Service Manager to support the service manager at the Lucid Service Center in Hayward. You will lead a team of service advisors, technicians and staff, ensure service orders are accurate, and drive a superior customer experience through effective supervision and training.

Ideal candidates have 5+ years in automotive service, proven team leadership, strong communication, and the ability to manage KPIs, schedules, and performance in a fast-moving environment