EV Service Center Supervisor — Lead & Elevate Customer Experience

jobr.pro; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Lucid Motors in California seeks a Supervisor, Service Center to support the service manager, lead a team of advisors, technicians, and staff, and drive continuous improvement. The role emphasizes customer experience, process optimization, and hands-on involvement with repairs and training.

The ideal candidate will show curiosity, learning agility, a track record of leadership, and dedication to exceptional service. This position offers growth within a fast-moving automotive tech environment.

Qualifications

• Automotive service experience including KPI knowledge (CSI, repair time).
• Willingness to take on management responsibilities and lead teammates.
• Curiosity to review processes and implement changes.
• Strong collaboration and leadership with teams and vendors.
• Excellent written and verbal communication and independence.
• Valid driver’s license with clean record.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Involved in selection, training, and development of service employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure the team provides the highest level of Lucid customer experience while developing top of the line relationships
• Manage timecards and schedules for service center team members
• Address client concerns or complaints quickly and professionally
• Develop understanding of industry standards and ensure department compliance
• Delegate and direct service tasks per manager, ensure timely repairs
• Monitor work and provide guidance and ongoing training
• Perform quality control checks on vehicles after repairs
• Acquire understanding of Lucid Motors mission and contribution
• Assist with or perform administrative tasks
• Resolve people and safety issues with HR and appropriate teams
• Other duties as assigned

Skills

Automotive service experience

Learning agility

Team leadership

Customer service excellence

Communication skills

Process improvement

Education

AA/BS Automotive Technology or Business Management

Tools

DMS software

Microsoft Office

Job description

Lucid Motors in California seeks a Supervisor, Service Center to support the service manager, lead a team of advisors, technicians, and staff, and drive continuous improvement. The role emphasizes customer experience, process optimization, and hands-on involvement with repairs and training.

The ideal candidate will show curiosity, learning agility, a track record of leadership, and dedication to exceptional service. This position offers growth within a fast-moving automotive tech environment.