Service Center Supervisor — EV Mobility Leader

Lucid Motors; New Jersey; On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off and paid holidays

Paid sick leave

401(k) retirement plan

Job summary

Lucid Motors is seeking a Supervisor, Service Center in New Jersey to lead the service team, coordinate daily operations, and ensure high-quality customer experiences. You will mentor advisors, technicians, and support staff while upholding Lucid standards in a fast-paced environment.

The ideal candidate has automotive service experience, strong leadership, and a drive to improve processes. This on-site role offers growth, competitive benefits, and participation in Lucid’s service excellence

Qualifications

• Automotive service experience including understanding KPI’s (CSI, Repair Completion Time, Days Down, PDI Turnaround).
• Learning agility and willingness to take on more responsibility to learn and develop into a management position.
• Self-starter with curiosity and desire to review processes and implement changes.
• Ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Familiarity with MS Office and basic DMS software; willingness to travel as needed.

Responsibilities

• Manage and develop Service Team members and day-to-day service operations, including customer interactions, reporting and repairs.
• Support and provide follow-up for training; participate in meetings and workshops.
• Ensure the team delivers top Lucid customer experience and maintains professional relationships with clients/vendors.
• Manage timecards and schedules; address client concerns quickly and professionally.
• Perform quality control checks on vehicles after repairs and ensure timely returns.

Skills

Automotive service experience

Learning agility

Willingness to take on more responsibl

Self-starter with curiosity

Knowledge of company policies

Excellent communication and leadership

Education

AA/BS in Automotive Technology or Business Management

Job description

Lucid Motors is seeking a Supervisor, Service Center in New Jersey to lead the service team, coordinate daily operations, and ensure high-quality customer experiences. You will mentor advisors, technicians, and support staff while upholding Lucid standards in a fast-paced environment.

The ideal candidate has automotive service experience, strong leadership, and a drive to improve processes. This on-site role offers growth, competitive benefits, and participation in Lucid’s service excellence