Supervisor, Service Center

TForce Freight, Inc.; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

TForce Freight, Inc. in Tulsa, OK is seeking a Service Center Supervisor to coordinate day-to-day operations of our service centers.

The role analyzes operational data to understand productivity, service, and quality targets and works with the Service Center management team to develop action plans that improve service levels. The Supervisor oversees staff within the department, participates in hiring decisions, supports training, and ensures adherence to labor agreements.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Strong communication and interpersonal skills are essential.
• Supervisory experience in a transportation environment is a plus.

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Lead safety and quality training and evaluate staff performance.
• Provide feedback and support to staff and identify development needs.
• Conduct performance evaluations and address issues in a timely manner.
• Foster labor relations with unionized staff and resolve requests.

Skills

Strong communication

Team supervision

Labor relations coordination

Education

High school diploma/GED or international equivalent

Bachelor’s degree (preferred)

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred