Supervisor, Service Center

TForce Freight, Inc.; San Antonio (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across our Service Centers.

You will analyze operational data to understand productivity, service levels and quality targets, and collaborate with the Service Center management team to develop action plans. The role requires people leadership, the ability to oversee staff, and experience in labor relations or union environments is a plus.

Formación

• Strong communication skills required across all levels of the organization.
• Experience supervising teams in a transportation or logistics setting preferred.
• Bachelor’s degree or international equivalent preferred; high school diploma or equivalent required.

Responsabilidades

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality trainings.
• Determine training needs and provide feedback and support to staff.
• Conduct performance evaluations and address performance issues.
• Build labor relations and address requests with unionized employees.
• Coach and develop staff using career development tools.

Conocimientos

Strong communication skills

Supervisory experience

Educación

Bachelor's Degree (or internationally comparable degree)

High school diploma, GED, or international equivalent

Descripción del empleo

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred