Supervisor, Service Center

TForce Freight; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center in Columbus, OH to coordinate day-to-day operations at its Service Centers and to analyze productivity, service, and quality targets. The role collaborates with Service Center management to develop action plans and improve service levels while overseeing staff within the department.

The ideal candidate will have strong communication skills, a bachelor's degree (or international equivalent) and relevant experience in dock operations or

Qualifications

• Strong communication skills are required.
• Bachelor's degree or international equivalent is preferred.
• High school diploma or GED required.
• Experience in dock operations or transportation is a plus.

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's degree (preferred)

High school diploma or GED

Job description

Job Title

Supervisor, Service Center

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.


• Work with other managers to ensure adherence to labor agreements and address grievances.


• Participate in new hire orientation meetings and conduct safety and quality training.


• Determine employee training needs and provide feedback and support.


• Conduct performance evaluations and resolve individual and group performance issue.


• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.


• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.


• High school diploma, GED, or international equivalent


• Strong communication skills


• Bachelor's Degree (or internationally comparable degree) - Preferred


• Previous dock operations experience - Preferred
  
• Supervisory experience in the transportation industry - Preferred