Service Center Supervisor

TForce Freight, Inc.; City of Newburgh (NY); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

TForce Freight, Inc. in the United States is seeking a Service Center Supervisor to coordinate day-to-day operations and analyze operational data to improve productivity, service, and quality targets.

You will collaborate with the Service Center management team to develop action plans and drive improvements in performance. The role focuses on staff oversight, coaching, training, and conducting performance evaluations while upholding labor agreements and ensuring safety and quality standards

Formación

• High school diploma or GED required; Bachelor's degree preferred.
• U.S. work authorization required.
• Supervisory experience in transportation industry preferred.

Responsabilidades

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety/quality training.
• Determine training needs and provide feedback and support.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations with unionized employees and officials.
• Coach and develop staff using career development processes.

Conocimientos

Leadership

Coaching

Performance management

Labor relations

Training

Educación

High School Diploma or GED

Bachelor's Degree - Preferred

Descripción del empleo

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities:

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Supervisory experience in the transportation industry - Preferred