Service Center Scheduler & Customer Call Specialist

York, PA; York (York County); On-site; USD 35,000 - 45,000; Full time

Job summary

Toyota of York is seeking a Service Center Representative/Appointment Scheduler for an onsite position. The role involves answering calls, scheduling service appointments, and providing recall information and program details.

Ideal candidates will have prior phone and customer service experience, the ability to multitask, and strong communication skills. The position offers a 9am–6pm schedule, five days a week with occasional Saturdays and monthly bonuses.

Qualifications

• Experience in phone-based customer service.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication and listening skills.
• Comfort with using scheduling software and recall information tools.

Responsibilities

• Handle incoming calls professionally and direct to appropriate teams.
• Place outbound calls to generate service department business.
• Gather vehicle information to route requests correctly.
• Schedule service appointments per Toyota of York guidelines.
• Provide accurate pricing and program information to callers.
• Transfer calls to the correct party and follow up as needed.

Skills

Phone etiquette

Multitasking

Customer service

Education

High School Diploma or GED

Tools

CRM software

Phone systems

Job description

Toyota of York is seeking a Service Center Representative/Appointment Scheduler for an onsite position. The role involves answering calls, scheduling service appointments, and providing recall information and program details.

Ideal candidates will have prior phone and customer service experience, the ability to multitask, and strong communication skills. The position offers a 9am–6pm schedule, five days a week with occasional Saturdays and monthly bonuses.