Onsite Service Appointment Scheduler & Customer Care

York, PA; Springettsbury Township (York County); On-site; USD 35,000 - 45,000; Full time

Job summary

Toyota of York in York, PA is seeking a Service Center Representative/Appointment Scheduler to handle inbound and outbound calls and book service appointments.

This onsite role runs 9:00 am to 6:00 pm, five days a week (two Saturdays per month) with a compensation package up to $45,000 annually plus monthly bonuses.

The ideal candidate has customer service experience, can multitask, and will use dealership systems to access recall information and direct callers to the correct team.

Qualifications

• Experience in customer service preferred.
• Ability to process detailed information while multitasking.

Responsibilities

• Answer and direct incoming calls in a professional manner.
• Schedule service appointments accurately in accordance with procedures.
• Provide recall information and direct calls to the appropriate party.
• Maintain up-to-date knowledge of Toyota of York programs and services.

Skills

Customer service

Multitasking

Job description

Toyota of York in York, PA is seeking a Service Center Representative/Appointment Scheduler to handle inbound and outbound calls and book service appointments.

This onsite role runs 9:00 am to 6:00 pm, five days a week (two Saturdays per month) with a compensation package up to $45,000 annually plus monthly bonuses.

The ideal candidate has customer service experience, can multitask, and will use dealership systems to access recall information and direct callers to the correct team.