Automotive Service Call Center Specialist

Toyota Of Irving; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401K retirement after 6 months

Paid Vacation, holiday pay, sick pay

Job summary

Toyota Of Irving is seeking an energetic BDC Call Center Representative for the Service Department. The role involves handling inbound/outbound calls, confirming appointments, tracking recalls and campaigns, and ensuring customers are up to date on services.

You will log interactions and assist service advisors as needed. The position requires a High School Diploma or GED, reliability, strong communication, and the ability to multitask and work Saturdays.

Qualifications

• High School Diploma or GED.
• Ability to work independently.
• Call center experience is desired.
• Experience with customer service.
• Willingness to submit to a pre-employment drug screen and background check.
• Valid Texas Driver's License.
• Punctuality is required.
• Ability to multitask and perform under pressure.
• Ability to work Saturdays.

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.).
• Keep log of complete appointment confirmations, no shows, and first time customers.
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services.
• Verify with all websites that customer is up to date on any services they may have.
• 85 calls are to be completed by the end of the day (inbound and outbound).
• Call Rater must be at 90% or better.
• Follow scripts for phone usage with customers.
• Verbal conversations on the phone must be understandable and detailed.
• Sitting for long periods of time.
• Be able to make frequent trips to service drive for clarification.
• Able to stay calm under pressure.
• Exceptional Communication Skills.
• Saturday's you will assist the Service Advisors by greeting and checking out customers.

Skills

Exceptional communication

Multitasking

Punctuality

Ability to work independently

Education

High School Diploma or GED

Job description

Toyota Of Irving is seeking an energetic BDC Call Center Representative for the Service Department. The role involves handling inbound/outbound calls, confirming appointments, tracking recalls and campaigns, and ensuring customers are up to date on services.

You will log interactions and assist service advisors as needed. The position requires a High School Diploma or GED, reliability, strong communication, and the ability to multitask and work Saturdays.