Service Center Representative / Appointment Scheduler

York, PA; York (York County); On-site; USD 35,000 - 45,000; Full time

Job summary

Toyota of York is seeking a Service Center Representative/Appointment Scheduler for an onsite position. The role involves answering calls, scheduling service appointments, and providing recall information and program details.

Ideal candidates will have prior phone and customer service experience, the ability to multitask, and strong communication skills. The position offers a 9am–6pm schedule, five days a week with occasional Saturdays and monthly bonuses.

Qualifications

• Experience in phone-based customer service.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication and listening skills.
• Comfort with using scheduling software and recall information tools.

Responsibilities

• Handle incoming calls professionally and direct to appropriate teams.
• Place outbound calls to generate service department business.
• Gather vehicle information to route requests correctly.
• Schedule service appointments per Toyota of York guidelines.
• Provide accurate pricing and program information to callers.
• Transfer calls to the correct party and follow up as needed.

Skills

Phone etiquette

Multitasking

Customer service

Education

High School Diploma or GED

Tools

CRM software

Phone systems

Job description

Description

Toyota of York is hiring for a Service Center Representative/Appointment Scheduler!

**This is an ONSITE position** Salary: Up to $35K- $45K annually including monthly bonuses Schedule: 9am - 6pm; 5 day work week Monday - Saturday; 2 Saturdays a month with a day off during the week

Essential Duties:

• Answer and direct all incoming calls in a professional manner.
• Perform outbound calls utilizing various customer contact lists to develop business for the service department
• Obtain detailed vehicle information from callers to direct to appropriate person or department.
• Accurately schedule service appointments in accordance with Toyota of York guidelines.
• Utilize appropriate software to advise callers on recall information.
• Maintain current knowledge of Toyota of York and Toyota’s programs and products to provide customers excellent service and correctly direct calls.
• Provide accurate and up to date pricing and Toyota specific program information to callers as appropriate.
• Direct phone calls to appropriate party as necessary
• Miscellaneous duties as assigned

Requirements

Qualifications:

• Ability to accurately process detailed information while performing multiple tasks.
• Previous phone and customer service experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

• Ability to sit at a desk and use computer for the entire shift.
• Regularly required to talk or hear.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.