Service Center Representative / Appointment Scheduler

York, PA; Springettsbury Township (York County); On-site; USD 35,000 - 45,000; Full time

Job summary

Toyota of York in York, PA is seeking a Service Center Representative/Appointment Scheduler to handle inbound and outbound calls and book service appointments.

This onsite role runs 9:00 am to 6:00 pm, five days a week (two Saturdays per month) with a compensation package up to $45,000 annually plus monthly bonuses.

The ideal candidate has customer service experience, can multitask, and will use dealership systems to access recall information and direct callers to the correct team.

Qualifications

• Experience in customer service preferred.
• Ability to process detailed information while multitasking.

Responsibilities

• Answer and direct incoming calls in a professional manner.
• Schedule service appointments accurately in accordance with procedures.
• Provide recall information and direct calls to the appropriate party.
• Maintain up-to-date knowledge of Toyota of York programs and services.

Skills

Customer service

Multitasking

Job description

Description

Toyota of York is hiring for a Service Center Representative/Appointment Scheduler!

**This is an ONSITE position**

Salary: Up to $35K- $45K annually including monthly bonuses

Schedule: 9am - 6pm; 5 day work week Monday - Saturday; 2 Saturdays a month with a day off during the week

Essential Duties:

• Answer and direct all incoming calls in a professional manner.
• Perform outbound calls utilizing various customer contact lists to develop business for the service department
• Obtain detailed vehicle information from callers to direct to appropriate person or department.
• Accurately schedule service appointments in accordance with Toyota of York guidelines.
• Utilize appropriate software to advise callers on recall information.
• Maintain current knowledge of Toyota of York and Toyota’s programs and products to provide customers excellent service and correctly direct calls.
• Provide accurate and up to date pricing and Toyota specific program information to callers as appropriate.
• Direct phone calls to appropriate party as necessary
• Miscellaneous duties as assigned

Requirements

Qualifications:

• Ability to accurately process detailed information while performing multiple tasks.
• Previous phone and customer service experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

• Ability to sit at a desk and use computer for the entire shift.
• Regularly required to talk or hear.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.