Service Center Ops Leader – Fast-Paced, Customer-Driven

Roadrunner; Grand Prairie (TX); On-site; USD 125,000 - 145,000; Full time

Job summary

Roadrunner is seeking an Interim Service Center Manager to lead a fast-paced service center across dock, P&D, linehaul, and client services. You’ll hire, coach, and develop teams, drive performance, and positively influence profitability.

You will analyze revenue, labor, routing, and service metrics, forecast needs, and collaborate with customers and drivers to solve operational challenges while upholding safety standards. Onsite in Dallas, TX with competitive compensation.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data, interpret performance metrics, and drive decision-making.
• Strong written and verbal communication skills; ability to influence internal and external stakeholders.
• Experience working with customers, vendors, contractors, and cross-functional teams.
• Proficiency in Microsoft Office and operational systems (AS/400 preferred) and HazMat certification and forklift qualification preferred.

Responsibilities

• Team Leadership & Culture: Hire, coach, and develop service center employees and operational leaders; foster teamwork and urgency; lead by example.
• Operations & Performance Management: Analyze revenue, labor, routing, claims, and service performance; forecast needs; identify efficiency improvements.
• Customer & Stakeholder Engagement: Partner with customers, Account Managers, contractors, and drivers; resolve escalations; support pricing initiatives.

Skills

Leadership

Operations management

Data analysis

Communication

MS Office

AS/400

Regulatory compliance

HazMat

Education

Bachelor’s degree or equivalent

Tools

AS/400

Job description

Roadrunner is seeking an Interim Service Center Manager to lead a fast-paced service center across dock, P&D, linehaul, and client services. You’ll hire, coach, and develop teams, drive performance, and positively influence profitability.

You will analyze revenue, labor, routing, and service metrics, forecast needs, and collaborate with customers and drivers to solve operational challenges while upholding safety standards. Onsite in Dallas, TX with competitive compensation.