Service Center Leader: Operations & Customer Experience

Roadrunner Freight; Forest Park (GA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Roadrunner Freight is seeking a Service Center Manager in Bolingbrook, Illinois to lead a high-performing team and optimize daily operations across dock, pickup & delivery, linehaul, OS&D, and customer service. You will drive efficiency, service quality, safety, and profitability while partnering with customers and drivers to resolve issues quickly.

The role requires 1–2+ years of leadership in transportation/logistics, strong financial acumen, and the ability to analyze performance metrics to

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience leading service centers or logistics/terminal operations.
• Strong analytical and data-driven decision-making abilities.
• Experience hiring, mentoring, and leading frontline and supervisory teams.

Responsibilities

• Lead and develop service center employees and supervisory teams.
• Oversee dock, P&D, linehaul, OS&D, and customer service operations.
• Analyze revenue, labor, routing, claims, and service performance to drive improvements.
• Collaborate with customers and stakeholders to resolve escalations and optimize solutions.

Skills

Team leadership

Operations management

Financial acumen

Data analysis

Communication

Stakeholder management

Microsoft Office

OS&D knowledge

Education

Bachelor’s degree or equivalent

Tools

AS/400

Job description

Roadrunner Freight is seeking a Service Center Manager in Bolingbrook, Illinois to lead a high-performing team and optimize daily operations across dock, pickup & delivery, linehaul, OS&D, and customer service. You will drive efficiency, service quality, safety, and profitability while partnering with customers and drivers to resolve issues quickly.

The role requires 1–2+ years of leadership in transportation/logistics, strong financial acumen, and the ability to analyze performance metrics to