Service Center Operations Leader

Roadrunner; Bolingbrook (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into day-to-day execution, balancing service quality, cost control, and throughput onsite in Chicago, IL. This role leads across dock, linehaul, pickup and delivery, and admin operations to stabilize and elevate performance.

You will recruit, onboard, train, and manage service center personnel, align teams to company goals, and drive continuous improvement while maintaining strong employee engagement and

Qualifications

• Bachelor's degree or 2-3 years of relevant operations or logistics management experience (or equivalent combination).
• Proven experience supervising, developing, and evaluating operational teams.
• Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D).

Responsibilities

• Lead service center execution across dock, linehaul, OS&D, pickup and delivery, and office functions to ensure seamless throughput.
• Assign responsibilities, supervise staff, and ensure adherence to operational standards.
• Step into supervisory and managerial roles as needed to maintain continuity of operations.
• Maintain on-call readiness to resolve escalations beyond frontline supervision.
• Drive cost control by monitoring labor costs, manifests, and key metrics (TOCs).

Skills

Lead operations

Cost control

Staff supervision

OS&D coordination

Contract management

Education

Bachelor's degree or 2-3 years experience

Tools

Microsoft Office

AS/400

McLeod

Job description

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into day-to-day execution, balancing service quality, cost control, and throughput onsite in Chicago, IL. This role leads across dock, linehaul, pickup and delivery, and admin operations to stabilize and elevate performance.

You will recruit, onboard, train, and manage service center personnel, align teams to company goals, and drive continuous improvement while maintaining strong employee engagement and