Service Center Lead: Operations & Team Growth

Consult; Grand Prairie (TX); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Roadrunner is seeking an Interim Service Center Manager in Grand Prairie, TX to lead daily dock, P&D, linehaul, and admin operations within a fast-moving LTL environment. You will drive performance, safety, and customer satisfaction while shaping a high-performing culture.

You will hire and develop frontline and supervisory teams, analyze revenue and costs, forecast needs, and partner with customers and drivers to resolve issues and align pricing and service solutions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers.

Responsibilities

• Lead a high-performing service center team across dock operations, P&D, linehaul, OS&D, and customer service.
• Analyze revenue, labor, routing, claims, and service performance; forecast needs and optimize operations.
• Partner with customers, Account Managers, contractors, and drivers; resolve escalations quickly and professionally.

Skills

Leadership

Operations

Communication

Cost control

Education

Bachelor's degree

Tools

AS/400

Job description

Roadrunner is seeking an Interim Service Center Manager in Grand Prairie, TX to lead daily dock, P&D, linehaul, and admin operations within a fast-moving LTL environment. You will drive performance, safety, and customer satisfaction while shaping a high-performing culture.

You will hire and develop frontline and supervisory teams, analyze revenue and costs, forecast needs, and partner with customers and drivers to resolve issues and align pricing and service solutions.