High-Impact Service Center Leader

Roadrunner; Pennsylvania; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Roadrunner’s Philadelphia, PA service center seeks an experienced leader to manage daily operations, from dock to linehaul, ensuring efficiency, safety, and service quality. You will steer performance, coach teams, and influence customer and driver workflows to deliver outstanding logistics results.

The role requires prioritizing urgent decisions, controlling costs, and driving a high‑performance culture. Strong collaboration with Account Managers and vendors will be essential for success in

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi‑function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data, interpret performance metrics, and drive decision‑making.
• Strong written and verbal communication skills; ability to influence internal and external stakeholders.
• Experience working with customers, vendors, contractors, and cross‑functional teams.
• Proficiency in Microsoft Office and operational systems (AS/400 preferred).
• Working knowledge of regulatory compliance and transportation operations.
• HazMat certification and forklift qualification preferred or ability to obtain.
• Strong problem‑solving capabilities with the ability to manage multiple priorities simultaneously.

Responsibilities

• Lead, coach, and develop service center employees and leaders.
• Analyze revenue, labor, routing, claims, and service performance; forecast needs.
• Partner with customers, managers, contractors and drivers to solve problems and drive improvements.

Skills

Leadership experience

Transportation knowledge

Multi‑function operations

Financial acumen

Hiring and developing teams

Data analysis

Communication skills

Stakeholder management

MS Office

Regulatory compliance

HazMat & forklift eligibility

Problem solving

Education

Bachelor’s degree or equivalent

Tools

AS/400

Job description

Roadrunner’s Philadelphia, PA service center seeks an experienced leader to manage daily operations, from dock to linehaul, ensuring efficiency, safety, and service quality. You will steer performance, coach teams, and influence customer and driver workflows to deliver outstanding logistics results.

The role requires prioritizing urgent decisions, controlling costs, and driving a high‑performance culture. Strong collaboration with Account Managers and vendors will be essential for success in