Service Center Leader: Fast-Track Ops & Team Growth

Roadrunner; Philadelphia (Philadelphia County); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Roadrunner is seeking a Service Center Manager in Philadelphia to lead a high-performing team and optimize dock, P&D, linehaul, and admin operations. You will influence customer experience, profitability, and operational excellence in a fast-paced, tech-forward environment.

The role requires a Bachelor's degree or equivalent, 1-2+ years of leadership in transportation or logistics, and strong analytical and communication skills.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1-2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data, interpret performance metrics, and drive decision-making.
• Strong written and verbal communication skills; ability to influence internal and external stakeholders.
• Experience working with customers, vendors, contractors, and cross-functional teams.
• Proficiency in Microsoft Office and operational systems (AS/400 preferred).
• Working knowledge of regulatory compliance and transportation operations.
• HazMat certification and forklift qualification preferred or ability to obtain.
• Strong problem-solver capabilities with the ability to manage multiple priorities simultaneously.

Responsibilities

• Lead and mentor service center staff across dock, P&D, linehaul, and admin.
• Oversee daily operations and drive improvements in efficiency, safety, quality, and cost.
• Collaborate with customers, Account Managers, contractors, and drivers on service delivery.
• Support pricing initiatives and operational solutions; resolve escalations quickly and professionally.
• Analyze revenue, labor, routing, claims, and service performance to forecast needs.
• Foster a culture of teamwork, urgency, and customer focus; hire and develop leaders.

Skills

Leadership experience

Operations management

Financial acumen

Data analysis

Communication

Cross-functional collaboration

Customer focus

Microsoft Office

Regulatory knowledge

HazMat & forklift qualification

AS/400 familiarity

Education

Bachelor’s degree or equivalent

Tools

AS/400

Job description

Roadrunner is seeking a Service Center Manager in Philadelphia to lead a high-performing team and optimize dock, P&D, linehaul, and admin operations. You will influence customer experience, profitability, and operational excellence in a fast-paced, tech-forward environment.

The role requires a Bachelor's degree or equivalent, 1-2+ years of leadership in transportation or logistics, and strong analytical and communication skills.