Service Center Leader: Elevate Operations & Customer Experience

Roadrunner Transportation Systems Inc; Philadelphia (Philadelphia County); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Roadrunner Transportation Systems Inc. is seeking a Service Center Manager in a fast-moving, tech-forward environment to lead operations and people in the Bolingbrook/Philadelphia area.

You will drive culture, optimize performance, and partner with customers and drivers to improve service quality and business results. The role requires leadership experience in transportation, strong analytical skills, and the ability to manage multi-function operations with a focus on safety and efficiency.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data, interpret performance metrics, and drive decision-making.
• Strong written and verbal communication skills; ability to influence internal and external stakeholders.
• Proficiency in Microsoft Office and AS/400.
• Working knowledge of regulatory compliance and transportation operations.
• HazMat certification preferred or ability to obtain; forklift qualification preferred or ability to obtain.

Responsibilities

• Team Leadership & Culture: Hire, coach, and develop service center employees and leaders.
• Operations & Performance Management: Analyze revenue, labor, routing, and service performance; forecast needs.
• Customer & Stakeholder Engagement: Partner with customers, managers, contractors, and drivers; resolve escalations.

Skills

Leadership

Operations management

Financial acumen

Data analysis

Communication

Customer & stakeholder management

Cross-functional collaboration

Regulatory compliance

HazMat awareness

Education

Bachelor’s degree or equivalent

Tools

AS/400

Microsoft Office

Job description

Roadrunner Transportation Systems Inc. is seeking a Service Center Manager in a fast-moving, tech-forward environment to lead operations and people in the Bolingbrook/Philadelphia area.

You will drive culture, optimize performance, and partner with customers and drivers to improve service quality and business results. The role requires leadership experience in transportation, strong analytical skills, and the ability to manage multi-function operations with a focus on safety and efficiency.