Service Center Operations Lead (Remote Location)

FedEx Freight, Inc.; Litchfield Park (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

FedEx Freight, Inc. seeks an operations leader to support the service center manager in guiding staff and delivering high customer satisfaction through timely shipment handling and strong administrative support.

You will oversee pre-shift meetings, safety programs, and cross-team communications to align with FedEx's vision. The role emphasizes people leadership, process discipline, cost control, and adherence to regulations while maintaining secure, efficient operations in a service center

Qualifications

• Must possess a high school diploma or equivalent.
• Must possess one year's experience in the transportation industry in an operations leadership role or related position.
• Must be able to travel as needed.
• Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Strong communication skills (written, oral, and visual)
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures preferred
• Able to work in a remote location, taking self initiative without requiring immediate local supervision
• Must be multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office and Internet

Responsibilities

• Establish and maintain effective working relationships involving communication
• Lead daily pre-shift meetings with all employees
• Assist service center manager in communicating and aligning the center's culture with FedEx Freight's vision and mission
• Lead employees in knowledge and skill development; monitor education and mentoring
• Convey clear expectations and hold people accountable; apply corrective action when necessary
• Responsible for the clean and safe working condition of the facility and equipment
• Establish and maintain a center safety committee and support their activities
• Ensure security measures protect employees, freight, equipment, and the facility
• Routinely communicate with sales to ensure operations/sales alignment and meet customer needs
• Review center logistics to optimize shipments, dock layout, routes, staffing, and equipment usage
• Lead employees in maintaining service center processes per operations procedures
• Lead freight handling practices and compliance with hazardous materials rules
• Review production and efficiency metrics from various formats
• Identify improvements by involving service center employees
• Manage assets, supplies, and vendors in coordination with fleet maintenance
• Review invoices and cost reports to measure performance against budget
• Coordinate with support positions to ensure compliance with task requirements
• Communicate with service center manager to align leadership direction
• Comply with laws, regulations, and company policies
• Perform other duties as required

Skills

Communication skills

LTL & regulatory knowledge

Multitasking

Organizational skills

Microsoft Office

Travel ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FedEx Freight, Inc. seeks an operations leader to support the service center manager in guiding staff and delivering high customer satisfaction through timely shipment handling and strong administrative support.

You will oversee pre-shift meetings, safety programs, and cross-team communications to align with FedEx's vision. The role emphasizes people leadership, process discipline, cost control, and adherence to regulations while maintaining secure, efficient operations in a service center