Service Center Operations Lead

Roadrunner; Forest Park (GA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into disciplined, day-to-day execution. You will balance service quality, cost control, and throughput while engaging employees and customers.

You will coordinate across dock, linehaul, P&D, OS&D, and administration to stabilize, improve, and elevate performance. The role requires leadership, strong communication, and a focus on continuous improvement in a high‑performance environment.

Qualifications

• Bachelor’s degree or 2–3 years of related operations or logistics management experience (or equivalent).
• Proven experience supervising, developing, and evaluating operational teams.
• Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D).
• Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components.
• Proficiency with business systems and tools, including Microsoft Office; AS/400 and McLeod preferred.
• Ability to read, analyze, and interpret technical and regulatory documents.
• Strong written and verbal communication skills with the ability to engage diverse stakeholders.
• Experience managing sensitive and confidential information with discretion.
• HazMat certification and forklift qualification (or ability to obtain).

Responsibilities

• Lead service center execution across dock, linehaul, P&D, OS&D, pickup and delivery, and office functions.
• Monitor costs, labor, and revenue components to protect margins.
• Investigate service disruptions and resolve issues with urgency and accountability.
• Hire, onboard, train, and manage service center staff and contractors.
• Align daily execution with contracts, customer needs, and company goals.

Skills

Leadership

Operations management

Cost control

Analytics

Communication

Education

Bachelor's degree

2–3 years related experience

Tools

MS Office

AS/400

McLeod

Job description

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into disciplined, day-to-day execution. You will balance service quality, cost control, and throughput while engaging employees and customers.

You will coordinate across dock, linehaul, P&D, OS&D, and administration to stabilize, improve, and elevate performance. The role requires leadership, strong communication, and a focus on continuous improvement in a high‑performance environment.