Service Center Leader: Operations & Customer Experience

Roadrunner Transportation Systems Inc; Milwaukee, Northern (WI, KY); Hybrid; USD 104,000 - 127,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Roadrunner Transportation Systems Inc. is seeking a Service Center Manager in Milwaukee to lead daily dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You’ll drive safety, efficiency, and profitability while shaping a high-performance culture.

You will hire, coach, and develop frontline and supervisory teams, analyze performance data, manage costs, and collaborate with customers, vendors, and drivers to resolve issues quickly and professionally.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Experience managing multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen, with cost and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data and drive decisions.
• Strong written and verbal communication and stakeholder influence.
• Experience with customers, vendors, contractors, and cross-functional teams.
• Proficiency in Microsoft Office and operational systems.
• HazMat certification and forklift qualification preferred or ability to obtain.

Responsibilities

• Lead team culture and ensure high-performance execution.
• Oversee dock, P&D, linehaul, OS&D, and customer service operations.
• Analyze revenue, labor, routing, claims, and service performance; forecast needs.
• Drive operational efficiency, service quality, safety, and profitability.
• Partner with customers, Account Managers, contractors, and drivers to resolve issues.

Skills

Team leadership

Operations analysis

Customer engagement

Communication

Budgeting & cost control

Microsoft Office

AS/400

Education

Bachelor’s degree

Tools

AS/400

Job description

Roadrunner Transportation Systems Inc. is seeking a Service Center Manager in Milwaukee to lead daily dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You’ll drive safety, efficiency, and profitability while shaping a high-performance culture.

You will hire, coach, and develop frontline and supervisory teams, analyze performance data, manage costs, and collaborate with customers, vendors, and drivers to resolve issues quickly and professionally.