Service Center Operations Leader

Roadrunner Transportation Systems Inc; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Roadrunner Transportation Systems Inc. is seeking an Assistant Manager, Service Center to translate network strategy into disciplined, day-to-day execution. You will balance service quality, cost control, and throughput while engaging employees and customers.

You will coordinate across dock, linehaul, P&D, OS&D, and administrative operations to stabilize and improve performance. This role leads hiring, onboarding, and development of a high-performing team and ensures alignment with business

Qualifications

• Bachelor’s degree or 2–3 years of relevant operations or logistics management experience (or equivalent combination).
• Proven experience supervising, developing, and evaluating operational teams.
• Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D).
• Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components.
• Proficiency with business systems and tools, including Microsoft Office; experience with AS/400 and McLeod preferred.
• Ability to read, analyze, and interpret technical and regulatory documents.
• Strong written and verbal communication skills with the ability to engage diverse stakeholders.
• Experience managing sensitive and confidential information with discretion.
• HazMat certification and forklift qualification (or ability to obtain).
• Demonstrated ability to manage multiple priorities, delegate effectively, and execute under pressure.
• Preferred: Experience within LTL, freight, or transportation network environments.
• Preferred: Exposure to contract development and vendor/partner management.

Responsibilities

• Lead service center execution across dock, linehaul, OS&D, P&D, and office functions.
• Assign responsibilities, supervise staff, ensure adherence to operational standards; step into supervisory roles as needed.
• Maintain on-call readiness to resolve escalations beyond frontline supervision.
• Audit costs and optimize revenue components, labor expenses, and metrics to improve margins.
• Develop and negotiate contracts with customers, contractors, and partners to align outcomes.
• Investigate OS&D claims and ensure timely resolutions; address complex service disruptions.
• Communicate performance clearly to the Service Center Manager; build relationships with customers and partners.
• Direct hiring, onboarding, training, and performance management of service center staff and contractors.
• Align daily execution with company objectives; participate in cross-functional initiatives and continuous improvement.

Skills

Operations management

Staff supervision

Transportation & logistics

Financial analytics

Regulatory documents reading

Communication skills

Discretion with sensitive information

HazMat certification

Forklift qualification

Multitasking

Contract/vendor management awareness

Education

Bachelor’s degree or equivalent in operations/logistics

Tools

MS Office

AS/400

McLeod

Job description

Roadrunner Transportation Systems Inc. is seeking an Assistant Manager, Service Center to translate network strategy into disciplined, day-to-day execution. You will balance service quality, cost control, and throughput while engaging employees and customers.

You will coordinate across dock, linehaul, P&D, OS&D, and administrative operations to stabilize and improve performance. This role leads hiring, onboarding, and development of a high-performing team and ensures alignment with business