Service Center Operations Lead

Roadrunner; Forest Park (GA); Sur place; USD 90 000 - 100 000; Plein temps

Résumé du poste

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into disciplined execution. This onsite role in Atlanta, GA balances service quality, cost control, and throughput while maintaining employee engagement and customer satisfaction.

You will lead across dock, linehaul, P&D, and office functions, supervise staff, and build a high-performing team to achieve measurable results in a fast-paced freight network.

Qualifications

• Bachelor’s degree or 2–3 years of relevant operations or logistics management experience (or equivalent combination).
• Proven experience supervising, developing, and evaluating operational teams.
• Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D).
• Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components.
• Proficiency with business systems and tools, including Microsoft Office; experience with AS/400 and McLeod preferred.
• Ability to read, analyze, and interpret technical and regulatory documents.
• Strong written and verbal communication skills with the ability to engage diverse stakeholders.
• Experience managing sensitive and confidential information with discretion.
• HazMat certification and forklift qualification (or ability to obtain).
• Demonstrated ability to manage multiple priorities, delegate effectively, and execute under pressure.

Responsabilités

• Lead service center execution across dock, linehaul, OS&D, pickup & delivery, and office functions.
• Assign responsibilities, supervise staff, and ensure adherence to operational standards.
• Step into supervisory roles to maintain continuity of operations.
• Maintain on-call readiness to resolve escalations beyond frontline supervision.
• Monitor revenue components, labor expenses, manifests, and key operating metrics (TOCs).
• Identify cost inefficiencies and partner with leadership to improve margins.
• Audit supply expenses and oversee facility maintenance to ensure cost discipline.
• Support contract creation with customers, contractors, and partners to align outcomes.
• Investigate OS&D claims and ensure timely resolution.
• Address complex service disruptions and customer issues with accountability.
• Communicate service center performance to the Service Center Manager.
• Build and maintain positive customer and partner relationships through consistent service delivery.
• Direct hiring, onboarding, training, and performance management of service center personnel.
• Recruit and onboard independent contractors and support equipment leasing efforts.
• Reinforce a culture of accountability, safety, and continuous improvement.
• Lead by example—developing team capability across functions.
• Partner with leadership to set departmental goals.
• Communicate HR-related information clearly to employees.
• Ensure alignment between daily execution and broader company objectives.
• Participate in cross-functional initiatives and continuous improvement.

Connaissances

Staff supervision

Operational leadership

Financial analysis

Microsoft Office

AS/400

McLeod

Communication skills

Contract and vendor management

Formation

Bachelor’s degree or 2–3 years of relevant operations or logistics management experience

Outils

AS/400

McLeod

Description du poste

Roadrunner is seeking an Assistant Manager, Service Center to translate network strategy into disciplined execution. This onsite role in Atlanta, GA balances service quality, cost control, and throughput while maintaining employee engagement and customer satisfaction.

You will lead across dock, linehaul, P&D, and office functions, supervise staff, and build a high-performing team to achieve measurable results in a fast-paced freight network.