Service Center Operations & Customer Support

DHL Group; Carrollton (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Employee Assistance & Work Life Prog

Outstanding training opportunities

Job summary

DHL Express in Texas is seeking a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely pickup and delivery handling and compliance with safety and company policies.

The role requires strong communication, HS diploma, and ability to pass FAA, TSA and CBP background checks; you will coordinate with Sales/Service, assist with documentation and daily scheduling, and participate in performance-based pay and benefits.

Qualifications

• Experience in customer service or related field.
• Strong communication skills, both oral and written.
• Must pass FAA, TSA, and CBP background checks for SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service experience

Strong communication skills

Background checks for FAA TSA CBP

MS Office proficiency

Education

High School Degree or Equivalent

Tools

Microsoft Office (Outlook Excel Word)

Job description

DHL Express in Texas is seeking a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely pickup and delivery handling and compliance with safety and company policies.

The role requires strong communication, HS diploma, and ability to pass FAA, TSA and CBP background checks; you will coordinate with Sales/Service, assist with documentation and daily scheduling, and participate in performance-based pay and benefits.