Field Services Agent I: Customer & Logistics Support

DHL Express, Inc.; Texas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express, Inc. in Texas seeks a motivated Customer Service Associate to support service centers with day-to-day operations, billing inquiries, shipment tracking, and customer communications.

The role involves calling customers, processing shipments, assisting with documentation, and coordinating with Sales/Service teams to resolve issues. The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products.
• Must pass FAA, TSA, and CBP background checks to acquire a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Communication skills

Microsoft Office

Background checks

Tools

Microsoft Office

Job description

DHL Express, Inc. in Texas seeks a motivated Customer Service Associate to support service centers with day-to-day operations, billing inquiries, shipment tracking, and customer communications.

The role involves calling customers, processing shipments, assisting with documentation, and coordinating with Sales/Service teams to resolve issues. The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office.