Logistics Service Agent: Customer & Ops Support

DHL Group; Pittsburgh (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Group is hiring a Service Agent in the United States to provide operational support at the service center, ensure timely handling of shipments, and maintain compliance with safety and regulatory policies.

Key duties include customer service, handling inquiries, resolving billing issues, tracking shipments, coordinating with Sales/Service, and assisting with documentation and daily pick-up scheduling. FAA/TSA/CBP checks required.

Qualifications

• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficiency with Microsoft Office products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Outlook

Excel

Word

Job description

DHL Group is hiring a Service Agent in the United States to provide operational support at the service center, ensure timely handling of shipments, and maintain compliance with safety and regulatory policies.

Key duties include customer service, handling inquiries, resolving billing issues, tracking shipments, coordinating with Sales/Service, and assisting with documentation and daily pick-up scheduling. FAA/TSA/CBP checks required.