Field Service Agent — Logistics & Customer Support

DHL Express, Inc.; False Pass (AK); On-site; USD 25,000 - 33,000; Full time

Job summary

DHL Express, Inc. is seeking a Service Agent to provide customer service, sales and operational support at a service center. The role includes handling inquiries, checkout/billing assistance, shipment tracking, and coordinating daily pick-up and delivery schedules.

Ideal candidates possess a High School Diploma and prior customer service experience. The position requires reliable teamwork and clear communication in a fast-paced logistics environment.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Communication

Education

High School Diploma

Job description

DHL Express, Inc. is seeking a Service Agent to provide customer service, sales and operational support at a service center. The role includes handling inquiries, checkout/billing assistance, shipment tracking, and coordinating daily pick-up and delivery schedules.

Ideal candidates possess a High School Diploma and prior customer service experience. The position requires reliable teamwork and clear communication in a fast-paced logistics environment.