Service Center Agent: Customer Support & Operations

Deutsche Post; Pittsburgh (Allegheny County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Bonus/Incentive programs

401K with company match

Medical, Dental, Vision insurance

Job summary

DHL is hiring a Service Agent to provide customer service, sales and operational support at the service center and ensure timely pickup and delivery handling of customer materials and shipments.

This role requires a High School degree, customer service experience, strong communication skills, and MS Office proficiency; includes background checks for a SIDA badge and physical requirements. Competitive pay and benefits are offered.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service experience

Strong communication skills

Physical stamina

MS Office proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

DHL is hiring a Service Agent to provide customer service, sales and operational support at the service center and ensure timely pickup and delivery handling of customer materials and shipments.

This role requires a High School degree, customer service experience, strong communication skills, and MS Office proficiency; includes background checks for a SIDA badge and physical requirements. Competitive pay and benefits are offered.