Field Services Agent: Customer Support & Logistics

Deutsche Post; Texas; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Policy

Outstanding training opportunities

Job summary

DHL Express is seeking a Service Agent in Texas to provide frontline customer service and operational support at our service center.

You will handle phone inquiries, assist with shipment tracking, resolve billing issues, coordinate with Sales/Service, and ensure smooth processing of loading/unloading, documentation, and payments. Compliance and safety checks apply.

We offer competitive pay, benefits and pathways for growth within a global logistics leader.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service or related field.
• Strong communication skills, both oral and written.
• Proficient in Microsoft Office applications (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks to obtain SIDA badge.

Responsibilities

• Provide customer service, sales and operational support at the Service Center.
• Answer phones and greet visitors.
• Resolve billing issues related to the Service Center.
• Research shipment tracking requests and assist in resolving misplaced shipments.
• Coordinate with Sales/Service to address customer problems.
• Assist with sorting, loading/unloading, documentation, and payments.
• Schedule pickups and dispatch delivery information.
• Process import/export docs and assist in customs clearance in some markets.

Skills

Customer service experience

Strong communication skills

MS Office proficiency

Security clearance readiness

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

DHL Express is seeking a Service Agent in Texas to provide frontline customer service and operational support at our service center.

You will handle phone inquiries, assist with shipment tracking, resolve billing issues, coordinate with Sales/Service, and ensure smooth processing of loading/unloading, documentation, and payments. Compliance and safety checks apply.

We offer competitive pay, benefits and pathways for growth within a global logistics leader.